Michelle H.'s review of eSalon.com, LLC

eSalon.com, LLC

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Customer Reviews & Ratings
Complaint Posted 1/23/2017
. 1
. 0
Waste of time
Jennifer makes me take a picture of my hair and send it to her, she responds that she wont make my blonde color. Offered no apology.
 
 
Business's response - by Monica H.on 1/23/2017
Hi Michelle - We apologize that you were unhappy with your experience. After seeing that your overall blonde color had been lightened to a shade much lighter than we can accommodate with our standard peroxide developers, our records indicate that we informed you that we would be unable to formulate a hair color that would deliver your expected results. Your order was subsequently cancelled and refunded, per your request. While we never want to lose a client, if we feel you would achieve your desired color by continuing to have your hair lightened in a salon, that’s what we’ll recommend.   Again, we’re sorry if we did not apologize for being unable to assist you with your hair color needs.
 
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Additional Business Information
Hours   Customer Service is open Mon-Fri, 8am-6pm PST. Phone   (866) 550-2424 Address   1910 E. Maple Avenue
El Segundo, CA 90245
Website   http://www.esalon.com Email   help@esalon.com
Contact   Brenna Welch, Director Customer Service Other  
 
 
 
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