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Review 5/8/2011
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Unresponsive and rude, this company sells faulty products and then
avoids the responsibility of dealing with their customers-- I would
dissuade anyone from dealing with Centrix International. After
receiving a faulty WD TV Live --a surprisingly common experience from
the looks of these reviews-- I received a return authorization number
the next day, however with no mention of how to return it; feeling
unsatisfied that I was left responsible for the return shipping of the
faulty item I received, I immediately replied and requested a return
label. Two weeks, eight e-mails and two phone calls to their
California office later I finally received a reply, a bristled,
all-caps e-mail from a Mr. Ly declaring that the return label they
finally were sending on my request was "THE LAST". Unprofessional
from beginning to end, I really regret having anything to do with this
company.
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