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Kudos to C & C Shipping and Moving!
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A most unexpected moving experience! When we first decided to move, we asked around our building for a reference and only got complaints from everyone about their own moving experiences. So we went on the Better Business Website and selected C & C Shipping and Moving because they have The Best record of anyone around. We did not want any problems or horror stories of our own.
From the beginning, we were treated with respect and professionalism. The quote we were given was the price we paid, and we had heard that NEVER happens. Oh, yes it does! On the day of our move, Berndt led the team and was friendly, courteous, thorough, and took his responsibility very seriously. Greg and Cole capably assisted and the whole team worked great together. Our possessions were treated with care and were properly covered/padded when necessary. Even the elevators were unscathed when our new building forgot to put up the padded covers. We were amazed how quickly the entire process proceeded.
Not one item was damaged or lost, and that also was a first. When I thought a piece of a pole lamp was missing, I contacted Creg and left a message, thinking this was just a shot in the dark and I’d never get a response. However, Creg called me back right away to my surprise spent DAYS on the hunt for this “missing” piece. Nobody could locate it. Creg, to my amazement, offered to have the lamp fixed at a nearby lighting store. He even offered to come pick it up. To make a long story short, it took the moving team leader, Berndt, to solve the puzzle when he reassembled the lamp properly and all pieces were accounted for.
I’ve worked in customer service all my life, and this experience defines the meaning of exceeding expectations. Needless to say, we highly recommend C&C Shipping to everyone and we won’t go anywhere else for our future moves.
Sincerely,
Michael and Margaret A
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