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Review 11/11/2009
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i was with AAA northern ca for at least 10yrs, but i've since changed insurance.
i was rear-ended by a lady who was insured by Automobile Club of Southern California. they were very quick to fix the car and nice at the beginning. but once i sent them the medical documents (primary physician's diagnosis & referral, hospital physical therapy bills & notes), the claims rep got really rude & unprofessional. he told us this is "no auto lotto", and said i should've called around & went to a cheaper PT place. they refused to fully reimburse me for the medical bills, so i ended up having to also deal with my health insurance rep since they want to be reimbursed since it was due to an auto accident. even the health insurance rep told me how rude the company was when she called to ask about reimbursement.
the company now claims they don't owe us anything, and that the claims rep was "diligent" in this case. they are partially right, the rep was certainly "diligent" to the company's interest of making money. we are so disgusted with AAA that we changed my insurance to USAA which was rated very high.
i have never dealt with such an angry claims rep & such unsavory insurance company. they take your premium and provides nil in return. i wish i found out about them earlier so i didn't give them my hard earned money for such a long time.
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